• Front of House Manager

    Inn at Pleasant Lake
    Job Description
    Oak & Grain Restaurant at the Inn at Pleasant Lake
    Join Our Team!! - We’re Ramping Up for our Best Year Ever!
    Position: Front of House Manager of Oak & Grain Restaurant
    Exceptional Team Environment:  
    • Passion for providing guests with memorable experiences
    • Collaborative, open to new ideas, like to have fun
    • Value family and friendships and it shows in our work environment
    Job Brief:  Seeking Front of House Manager to run service at #1 fine dining restaurant
    • Ensures guest satisfaction by anticipating guest needs and ensuring outstanding experiences
    • Oversee the efficient operations of Service: train, supervise, and motivate staff
    • Promoting quality of service and a sense of teamwork
    • Operate seamlessly with the Back of House (kitchen) with smooth communication
    • Monitor the quality of customer service and the all-round guest experience, maintaining a high standard of hospitality, service, personnel, appearance and cleanliness of dining room and bar as well as outside service areas
    • Ensure that the restaurant is operating to local and state regulations: health, liquor, safety, DOL
    • Service modes include: A la carte, 5-Course Tasting Prix Fixe, Chef’s Whim, and Events
    Responsibilities Overview:
    • Set up and prep for service and dining room experience
    • Ensure that all guests feel welcome and are given friendly, prompt service
    • Maintain ambiance by controlling lighting, background music, table design, condition of room, monitoring food presentation and service (timing)
    • Anticipate and/or resolve complaints in the moment, ensuring a positive resolution
    • Motivate team to maximize sales, upsell, and optimize beverage sales
    • Recruit, select, train, develop employees through performance expectations
    • Set front of house schedule and communicate job expectations
    • Personally assist in service, both in restaurant and bar, as needed or when schedule demands
    • Manage all restaurant systems, reservations, table seating, POS, financials
    • End of night close, ensuring accuracy with guest checks, cash receipts, gift certificates
    Key Characteristics for Success:
    • Superior customer services skills and a genuine passion for hospitality
    • Ability to stay calm under pressure, ability to “think on your feet”
    • Excellent managerial and communication skills, ability to build and lead an effective team
    • Proficient in Microsoft Office, Reservations and POS systems, and relevant technology
    Compensation Structure:  Competitive Compensation based on candidate skills, full-time position requiring at least 36 hours per week.  Must be preset Wed – Sun when restaurant is in operation. 
    If you want to join a fun team where you are appreciated, and your talents are used to provide the best experience possible to make people happy, we look forward to hearing from you!
    Contact Information
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